Frequently Asked Questions

Everything you need to know about your Brandon Blackwood purchase.

When will my order ship?

Standard orders are typically processed within 3-5 business days. Please note that pre-order items have specific shipping timelines noted on their individual product pages.

What is your return policy?

We accept returns on unused, unworn items with original tags and packaging within 14 days of delivery. Please note that certain limited-edition releases and sale items may be marked as final sale.

Do you ship internationally?

Yes, Brandon Blackwood ships worldwide. International shipping rates and duties are calculated at checkout based on your specific location and local customs regulations.

How do I care for my leather handbag?

To maintain the quality of your bag, avoid prolonged exposure to direct sunlight or moisture. Clean with a soft, dry cloth and store in the provided dust bag when not in use.

Can I cancel or modify my order?

Once an order is placed, we move quickly to the fulfillment stage. We are unable to guarantee cancellations or modifications, but please contact our support team immediately to see if we can assist.

What payment methods do you accept?

We accept all major credit cards, PayPal, and buy-now-pay-later options including Affirm and Klarna to provide flexibility for your shopping experience.